Medical Alert Program

The Town understands that reliable electric service is essential for everyday life, and for some residents, it is critical to their health and safety. The Town of Apex Electric System provides consistent, dependable power for all customers, but we recognize that power interruptions can have serious implications for households that rely on life-sustaining medical equipment.

The Medical Alert Program is designed to support customers who use qualifying medical devices by providing advance notice of scheduled power interruptions, when possible, so they can make appropriate backup arrangements. 

This is NOT a priority restoration list.
We do not have a priority restoration list.

If you or someone living in your household relies on life-sustaining medical equipment, please complete this form and email to utilities@apexnc.org 

About the Program

Medical Alert is designed to provide customers with prior notice of power interruptions due to scheduled service maintenance, allowing them time to secure back-up. 

We now notify ALL of our customers of power interruptions due to scheduled service maintenance.

Program Eligibility 

To be eligible for this program, you or someone living in your household must be diagnosed by a qualified physician with one or more of the following types of medical conditions: 

• Chronic Medical Conditions that require life-sustaining equipment for a major bodily function
• Critical Care Conditions that require the use of life-sustaining medical equipment

If this information applies to you or someone in your household, please reach out to Utility Billing & Customer Service 

What is NOT Covered by Medical Alert 

In the event of emergency power failures due to natural causes or other unforeseen circumstances, Medical Alert cannot provide prior notification. 

In these scenarios, it is the customer's responsibility to have the following: 

• A power back-up system for their medical devices
• An action plan for proceeding to the nearest medical facility

Additionally, Medical Alert does not exempt customers from service disconnection if they fail to:

• Make regular account payments
• Uphold payment arrangements
• Provide information necessary to re-validate their participation in the program

Disclaimer: Participation in the Medical Alert program does not mean that power may not be disconnected due to an outage or that participants in the program will be the first to regain power following an outage. Customers with medical needs should make preparations in advance for extended outages.