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A building permit is the basic administrative device required by the State of North Carolina that must be obtained prior to construction or alteration of any building, structure, plumbing, mechanical, or electrical system. In some cases, exemptions from requirements for building permits are applicable, and the Building Inspection Division should be contacted to determine if a project is exempt. (G.S. 160A-417)
In order to obtain a building permit for any building or construction work in Apex you must first fill out a permit application and checklist for 1 and 2 family dwellings and commercial construction. They can be found on the Obtaining a Building Permit Page.
Upon receipt of a permit application and / or plans, the plan review staff will review the information for technical content and completeness. After determining that all necessary information has been supplied, approval for the issuance of the permit will be authorized and the applicant will be notified that the permit is ready to be purchased and picked up.
The review process may take only a few minutes to review the application for a single trade mechanical or electrical permit, and as long as 1-10 working days for review of building construction plans for decks, porches, additions, new homes, and commercial construction depending on work load. Occasionally permits may take longer depending on the number of plans in review.
In every case the review time will be as short as possible.
Once a permit has been obtained, authorization to commence construction within the scope of the permit is granted. It is the responsibility of the contractor to conform to the building and technical codes for all installations or repairs of a building or service system and to schedule all the required inspections.
A homeowner acting as general contractor assumes the same responsibility for code compliance as a licensed general contractor.
Typical construction projects requiring permits and inspections include, but are not limited to: room additions, decks, roofs over decks and swimming pools greater than 24” deep. Also, finishing basements, bonus rooms and attics, lawn irrigation systems and accessory buildings. All installations or modifications to electrical, plumbing, or heating or air conditioning systems also require a permit.
For more information please contact the Building Inspection Permit Office at (919) 249-3418 or visit the Building Inspection Permit page.
In most cases, North Carolina State laws pertaining to contractors allow homeowners to obtain permits and perform construction work on their personal home. For more information, please contact our staff.
Consumer Awareness information is provided by the North Carolina Licensing Board of General Contractors. To read information about selecting a contractor, contracts, permits, and other helpful information, visit their website.
Because construction projects vary greatly as to their type and scope, no single set of guidelines can offer in-depth detail of the inspection process for all projects.
For example, a basic room addition requires footing, foundation, rough-in, insulation and final inspections - in that order. Details of the required components for each of these inspections are listed in the NC State Building Codes.
Additionally, information identifying the readiness of projects for inspection and how to schedule inspections is listed in the publication 1 and 2 Family Dwelling Construction Policies and Inspection Procedures. Commercial construction information can be found in the Commercial Construction Policies and Inspection Procedures publication. Authorization must be obtained from the Code Enforcement Officer after each inspection to proceed to each subsequent step of construction.
Inspections must be scheduled the day before the intended inspection, prior to 3 p.m. They may be scheduled online or in person at the Building Inspection desk . Homeowner projects may be phoned in at (919) 249-3388.
The inspection request should include the type of inspection desired, the permit number assigned to the project, the street address, and / or the subdivision and lot number. For more information, please visit the Building Inspection Permit page.
The North Carolina State Building Codes are available for purchase through:The North Carolina Department of Insurance Engineering Division410 N Boylan AvenueRaleigh, NC
For more information, please call (919) 733-3901.
Lost or stolen key cards should be reported immediately to the Parks and Recreation Department at (919) 249-3402. The lost or stolen key card will be deactivated immediately so it cannot be used by an unregistered dog owner. If a key card is lost or stolen, there is a $10 replacement fee which covers the cost of the replacement key card.
Notify the Apex Police Department immediately at (919) 362-8661 and the Apex Parks, Recreation, and Cultural Resources Department at (919) 249-3402 as soon as possible.
Town of Apex electric customers now have new options for reporting power outages.
Check all breakers in your home or business and all outlets to make sure that they are not tripped. Call Electric Utilities at (919) 372-7475 to report your problem, or use the online reporting tool.
It is recommended to call the Town of Apex first and let us investigate the problem. We will advise you if it is a town problem or if you will need an electrician.
Burn permits for burning outside the city limits can be obtained on the Department of Forestry Services’ website. They can be issued for 30 days. If you are doing a large burn, it is suggested that you alert the Fire Department in advance at (919) 362-4001, and of course, if the fire gets out of hand, call 911.
Burning bans are usually announced on the local news channels. You can also call the Forestry Service at (919) 733-2162. Even if there is not a ban on burning, please use good judgment about burning in dry and/or windy conditions, and always be prepared before burning by having rakes and garden hoses nearby.
The Fire Department does child car seat inspections only on Saturday. It is best if you call (919) 362-4001 during the week to schedule a time for us to do the inspection. This is to insure that someone is here to inspect your child’s car seat.
If you are disabled and unable to get out of your home on your own in an emergency, please contact the Fire Department, so that they can get this information in our computer system. If there’s ever an emergency at your address, we would be alerted to the fact that there is a disabled resident at that address and make every effort possible to rescue you.
We also have forms that are available to be filled out to help us better assist you in case of an emergency. You can contact the Fire Department at (919) 362-4001 to get one of the forms. This information is keep strictly confidential.
The insurance rating on your property is determined by the NC Department of Insurance, State Fire Marshal’s Office. It is based on many factors, including the number of fire stations, fire hydrants, fire personnel, just to name a few. The lower the number, the better the Fire Department’s rating. The Town of Apex is currently rated as a 3. Areas outside the city limits are rated a 6. You can call the fire station at (919) 362-4001 to find out what your rating is.
Town of Apex electric customers now have new options for reporting power outages to their homes or businesses. Take a look at these 3 easy ways to let us know when the lights go out!
The Fire Department sells green reflective address signs for $23 each. They can be ordered by calling the Fire Department at (919) 362-4001. You can fill a form out at Station #2 in New Hill for the green signs.
The Fire Department is not able to bring a truck to rescue animals. We suggest placing food on the ground underneath the tree and when the cat gets hungry enough, he will come down. For other animal-related incidents, we suggest contacting Wake County Animal Control at (919) 250-1476.
We are open Monday through Friday from 9am-6pm and Saturday from 9am-1pm.
There are many ways to find out about upcoming events at The Halle:
There are 3 ways to purchase tickets to an upcoming show at The Halle:
All tickets are subject to NC Entertainment Tax.
There is a small service charge if purchased online, however there is not a service charge at the Box Office.
As long as there are still tickets available, the box office will be open 30 minutes prior to the show for ticket sales. Please note that our children's shows normally sell out, so be sure to buy tickets in advance.
All shows are general admission, unless otherwise specified.
Generally children 2 and under are free as long as they sit on a parent's lap and do not take up a seat.
Feel free to give us a call at (919)249-1120. We are happy to help!
**Etix is a third party site that sells tickets for The Halle.
Parking is available in public lots behind the Halle, as well as the The Depot parking lot (directly across Salem Street from the Halle).
Please Share! We welcome new ideas from the public. Please contact Renee Anderson at (919)249-1120 or email her at email@example.com
Rentals can happen seven days a week, with the exception of Town Holidays. The Halle is available for rental from 9am-12am.
If you would like to inquire about what dates are currently available for rent, please contact Taylor Wray at (919)249-1120 or email her at firstname.lastname@example.org
To find out more about how to rent & what the costs are, click HERE.
Should no damage occur during your rental, you should expect your damage deposit returned, via a check in the mail 2-3 weeks after the event.
Dates are only held if the rental is paid in full. To check current availability of a certain date please call The Halle at (919)249-1120.
Yes, if the DJ has their own equipment. If using The Halle’s sound system, it must be rented and operated by a Halle staff technician. Only Halle staff is permitted into the sound/light booth.
The Halle is open Monday through Friday from 9am-6pm and Saturday from 9am-1pm.
Feel free to drop by during that time to see the space.
However rental applications are only taken Monday through Friday from 9am-6pm
Parking is available in the lot on Saunders Street, at Town Hall and John M. Brown Community Center (with a short walk), and all along the side streets near Salem. Please be mindful not to park on private property, or block driveways or fire hydrants.
Apex does not have a fireworks show. VisitRaleigh.com typically offers a list of local fireworks events.
Please note: Many types of fireworks are illegal in the state of North Carolina. Learn more...
Fishing is allowed at Apex Community Park Lake, Seagroves Farm Park Pond, and Salem Pond Park with a valid permit. Apex residents must possess a Town fishing permit, which is free of charge. Non-residents must purchase a Town permit. Both are available at the John M. Brown Community Center. A State of North Carolina Fishing License is required for ages 16 and over. Fishing hours at Apex Community Park, Seagroves Farm Park and Salem Pond Park are from 6:30 a.m. to sunset. Sunset is defined by the National Weather Service. Note: Only Apex Community Park Lake is stocked annually with channel catfish.
In general, picnic shelters at Town-owned parks are available for rental under certain guidelines and conditions. Shelters can be reserved online here or in person at the John M. Brown Community Center. Check out the rental facilities page for details.
You can report any issues or concerns directly HERE. The Town strives to provide public parks that are clean and safe for our patrons. Visitors who notice vandalism, suspicious behavior, or have other concerns should notify either Park Maintenance Staff at (919) 363-6469 or the Apex Police Department at 911 for emergencies or (919) 362-8661 for non-emergencies immediately.
Alcohol and other controlled substances are expressly forbidden at all times by Town ordinance in all public Town operated facilities and on all Town property. Violators will be prosecuted to the fullest extent of the law. In addition, Town ordinances prohibit the carrying of concealed weapons on Town property, on public greenways, and in Town facilities.
The Town of Apex currently operates two dog parks at Hunter Street Park (1250 Ambergate Station) and Apex Nature Park (2600 Evans Road).
You can stop by the Community Center and pick up and Open Gym Schedule, call the Open Gym Hotline (919) 249-3408, or call the Community Center at (919) 249-3402. We try to keep the open gym schedules up to date and current however that is not always possible. We suggest you call the Community Center to verify Open Gym Schedules before coming to the center.
You may register either in person, by mail or online here. In person registration can be done at the John M. Brown Community Center (53 Hunter St), Apex Senior Center (63 Hunter St) or at The Halle Cultural Arts Center (237 N Salem St). Mail and payment (via check, if needed made out to Town of Apex) should be sent to:
Apex Parks, Recreation and Cultural ResourcesPO Box 250Apex, NC 27502
Registration by fax is not accepted except for placement on waiting lists after a program is full. Mail-in registration will not be accepted prior to the first day of registration. If mail in registration is received prior to the first date of registration it will not be accepted.
Payment may be made by cash, check, Visa, MasterCard or American Express. Only checks are accepted by mail. Checks should be made payable to the Town of Apex.
Will my child receive special consideration if they are returning to the same league as the year before? No, the only exception is if your child meets all the registration requirements and gets registered before the league fills, then your child can automatically (if requested) go back on the same team as the year before unless you specify that you do not want your child on the same team.
In youth soccer, youth basketball, and youth volleyball, participants receive a team jersey. In youth baseball and softball, jerseys and hat or socks are provided. Participants must wear the department issued uniforms in order to participate.
Program Guides are available online and at the John M. Brown Community Center, Apex Senior Center, and The Halle Cultural Arts Center. Registration forms and other program information may be found there as well.
For information regarding renting a field, see Rental Facilities or email Patrick Fitzsimons.
The Parks Department has various seasonal openings throughout the year for evenings and weekend work. Areas of interest include athletics, community center front desk, and park maintenance. Open positions are also posted online and you can apply online here.
The various age cut off dates for programs are set by a variety of guidelines including consistency across programs, NCHSAA guidelines, instructor input etc.
Although we recognize, sympathize, and understand some participants may be adversely affected, no matter what day is chosen, the department does not make exceptions nor allow participants to move up or down in leagues based on skill level, ability, size, carpooling concerns, etc.
The department cannot accommodate all the requests we receive for programs and activities.
Community Center Programs require participants to be the age specified on or before the 1st day of an activity; no exceptions. The cut off dates for sports leagues can be found in the Program Guide.
The determination of residency is critical for registration purposes and the ability to rent facilities. For program registration, the 1st two weeks of each registration period is limited to Apex residents only.
A resident is defined as an individual that resides within the established corporate limits of the Town of Apex as defined by the Apex Planning and Community Development Department. Those interested in participating should understand that it is possible to have an Apex address, attend a school in Apex, or have Apex utilities and not reside within the corporate limits of the Town.
To look up your address to see if it is in the Apex corporate limits, view the Apex Street Index here.
Most youth athletic leagues have placement tryouts to establish new teams, to fill in spots vacated by players who do not return to the program, or to balance / establish new leagues and programs.
Not all players are required to attend tryouts and participants should verify their status when they sign up. Players attending tryouts are assigned a number and typically go through a variety of drills and skills tests. If a participant meets the required registration requirements with regards to time, age, fees, etc. and attends tryouts, then the participant will be placed on a team.
If a participant meets all the registration requirements and is unable to attend Team Placement Tryouts, they will still be placed on a team via a blind draw. However, there is no guarantee which team the participant will be placed on.
Contact the Athletic Hotline at (919) 249-3348 to find out if games / practices have been cancelled. Please call during weekdays after 4 p.m., Saturdays at 8 a.m., or Sundays at 1 p.m.
Contact the Program Supervisor in charge of the program you are interested in volunteering for, or download a Coach Interest Form from the individual program pages. To be considered, you must fill out and return the form by the established deadline. If you are selected as a volunteer coach, you must undergo a confidential background check conducted by the Apex Police Department.
Please visit the
Planning oriented applications and forms are available in the Apex Planning and Community Development Department at Town Hall or on our Applications & Schedules page.
The Apex Historic District (view map) is located in downtown Apex and is a National Register Historic District, which includes residential, commercial, and institutional structures. The district’s period of significance is circa 1870-1950. Architectural styles include Queen Anne, Bungalow/Craftsman, Neocolonial Revival, and commercial style. There are a total of over 150 primary and secondary contributing structures. There are 2 properties in the district listed individually in the National Register of Historic Places. They are the 1914 Apex Union Depot at 220 North Salem Street and the 1911-12 Old Town Hall at 237 North Salem Street.
Inspections must be scheduled the day before the intended inspection, prior to 3 p.m. They may be scheduled in person at the Building Inspection desk or may be phoned in at (919) 249-3418. The inspection request should include the type of inspection desired, the permit number assigned to the project, the street address, and/or the subdivision and lot number.
In most cases North Carolina State laws pertaining to contractors allow homeowners to obtain permits and perform construction work on their personal home. Please contact the Building Inspection Division at (919) 249-3418 for more detailed information.
Mobile home owners shall complete a Permit Application for Manufactured Home as well as meet all regulations in the Building, Electrical, Mechanical, and Plumbing Codes and Zoning. Please contact Construction Management in order to obtain a permit and more information at (919) 249-3418.
The Land Use Plan is designed to guide the town staff and local officials in directing growth that effectively responds to the Town’s needs and priorities. The map provides designations on how land is to be used or occupied.
Typical construction projects requiring permits and inspections include: room additions; decks; roofs over decks; swimming pools greater than 42 inches deep; finishing basements; bonus rooms and attics; lawn irrigation systems; accessory buildings (see next paragraph); all installations or modifications to electrical, plumbing, or heating or air conditioning systems. For more information please contact the Building Inspection Permit Office at (919) 249-3418.
Dirt roads are typically paved by developer contributions or by the North Carolina Department of Transportation's (NCDOT) Secondary Road Improvement Program. The program was established to improve the safety and surface pavement of secondary roads throughout North Carolina.
The warrants for paving secondary roads are based on several factors including Average Daily Traffic (ADT), number of school buses, number of homes per mile, and vehicular accidents. To request more information about secondary road improvements, contact the NCDOT Division 5 Office at (919) 560-6851.
To help preserve the character of our town by keeping it neat and clean, the Town of Apex regulates signs through its Sign Ordinance. The Ordinance allows temporary signs to be placed on properties that are for sale, rent/lease, or where an activity is taking place.
Signs placed at other locations, such as those on other properties or street right-of-ways, directing attention to the sale or activity, are not permitted. All permanent signs and some temporary signs must be Town approved. The Sign Ordinance can be found in Section 8.7 of the Unified Development Ordinance (UDO) located on the Apex Planning website.
Section 8.7 of the Unified Development Ordinance provides a description of signs allowed with permit, without permit, or prohibited for specified locations and conditions.
Storage sheds are considered an accessory structures.
You should call 911 for emergencies only. An emergency is when immediate police, fire, or ambulance assistance is necessary. When you call, be prepared to state the location of your emergency, type of emergency, your name, and your phone number.
Stay calm and be prepared to answer a list of questions concerning your emergency.
If you accidentally dial 911, please do not hang up. Stay on the line and let the telecommunicator know it was an accident.
Fingerprinting and criminal background checks are done at:
City County Bureau of Identification
3301 Hammond Road
Phone: (919) 856-6300
You can contact the Apex Fire Department at (919) 362-4001 and speak with a car seat installation technician about installing your car seat.
Parking tickets can be paid at the Apex Town Hall 73 Hunter Street and placed in the night drop box or inside in the Finance Department. If paid inside, they must be paid between 8 am and 5 pm, Monday through Friday. State citations (not parking tickets) can be paid online here.
If you wish to appeal a parking ticket you can complete the parking ticket appeal form at https://weblink.apexnc.org/Forms/parkingticket . Your request will be reviewed and someone will be back in touch with you.
If you see an animal that appears to be rabid call (919) 362-8661 and report the location of the animal. Do not attempt to capture the animal. Animals with rabies will show behavioral changes, they can be excited, aggressive, depressed or lethargic. They may be uncoordinated and unfocused on the activity or presence of humans around them.
Some animals that carry rabies are raccoons, foxes, and bats. These animals, which normally avoid humans, are nocturnal and it is unusual for them to be out in daylight hours.
If you are bitten by a domestic animal, North Carolina state law requires that it be reported to the police department.
If you locate a stray animal, please call Wake County Animal Control at (919) 250-1475.
Please go to the Town of Apex Job Opportunities page to check current openings.
Please go to our records section for information on how to obtain a copy of a police report.
No, the Apex Police Department does not require alarm registry.
You will need to contact the Wake County Clerk of Court at (919) 792-4000.
For information on when to stop for a school bus go to NC Bus Safety.
For information on navigating roundabouts go to NC DOT.
Items held as evidence will be retained until the case (for all parties involved) has been disposed of. Property and Evidence personnel do not have case disposition information, please contact the detective assigned to your case to see if your property can be returned.
Please bring a valid government issued ID, any court order you have been issued to return the property, any proof of ownership and any police department required forms for firearm returns.
We ask that you make an appointment if at all possible.
Our pickup hours are Monday - Friday, 9 a.m. - 4 p.m. After-hours appointments (before 8 a.m. and after 5 p.m.) can be scheduled by calling (919) 249-1137.
If for some reason you are unable to retrieve your own property you must provide a notarized letter of authorization.
The Town will make a one time pick-up of boxes at no charge for new residents. You must break down all boxes. Request pickup online or call Customer Service at (919) 362-8676 to schedule a pick-up date. The night before your scheduled date, place the broken-down boxes curbside. All packing materials should be placed in your recycling bin or cart.
Only household trash should be thrown in your trash cart, preferably bagged. Bagging helps keep your cart clean and reduces wind blown litter. Do not place yard waste, brush, or any construction debris in your cart. Automotive parts, tires, hazardous waste, hot ashes and corrugated cardboard are also prohibited. You should place recyclables in the labeled recycle bin for collection.
Search specific materials through the Waste Wizard.
Call the North Carolina One-Call Center at (800) 632-4949 or 811 to have your utilities marked with paint (generally within 48 hours of the call).
Contact Customer Service at (919) 362-8676 to report missed collection, or complete the online form linked here.
Call Customer Service at (919) 362-8676 or request a new cart with this online form. They will repair or replace your cart and/or bin.
You can post a ‘No Soliciting’ sign that is clearly visible at your home. Solicitors who then approach your door after seeing the sign are violating the ordinance, which is reportable to the Apex Police Department at (919) 362-8661.
Each person is issued an identification card from the Police Department with their name, business and expiration date. If the solicitor cannot produce an issued identification card, you can call the Apex Police Department’s non-emergency number at (919) 362-8661 and they can verify if a permit has been issued. The solicitor is required to wear the issued identification card while actively soliciting.
The hours are from 9 a.m. - 8 p.m. If they come after 8 p.m. you can call the non-emergency police number at (919) 362-8661 and report them.
A stormwater utility fee is a legally authorized public enterprise fund, adopted by ordinance, and is similar to a water or sewer utility. It is a dedicated funding source for Town stormwater management program activities with a focus on water quality.
The Town of Apex will start collecting the stormwater utility fee on January 1, 2022. The fee will appear in the Apex utility customer’s monthly bill alongside water, sewer, electricity and solid waste services.
Yes. The tax rate for the current fiscal year (21-22) was reduced by 0.5 cent in response to removing the stormwater program from the general fund. It will decrease by another half-cent in fiscal year 22-23, which begins July 1, 2022.
However, a 1.5 cent increase was already scheduled for FY21-22 pay for the 2017 Parks Bond (this is the final increase for the Parks Bond). So while this year’s tax rate is not a lower number than last year, it is lower than it would have been if the stormwater utility fee had not been created.
Customers are billed monthly. This fee is on the same bill for water, sewer, electric, and solid waste services.
All owners or tenants of property within Town limits pay the fee. Tax exempt organizations also pay the fee since their property contains impervious surface. Properties with 400 square feet (sf) or less of impervious surface are not subject to the fee. Properties outside of the Town’s corporate limits are also not subject to the fee.
Impervious surface is a hard surface on a property that does not allow rain to soak into the ground. This includes, but is not limited to, rooftops, carports, driveways, garages, walkways, storage sheds, parking lots, and patios.
Impervious surface is the most accurate way to estimate the amount of polluted water (stormwater) that flows off a property and into our pipes and streams during a rain event. The more hard surface area on a property, the more stormwater runoff that is produced. Because of this, the fee is higher for properties with larger impervious surfaces.
The fee provides a dedicated funding source for Town stormwater operations, including:
This new fee will not cover drainage issues or flooding on private property.
The amount of impervious area on your property is determined through the use of a geographic information system (GIS), aerial photos, and satellite imagery. To view impervious area on your property, please visit the Stormwater Utility Fee Map.
All developed non-residential parcels (including commercial, office/institutional, churches, apartment complexes, etc.) will be charged a fee based on the Equivalent Residential Unit (ERU). The ERU is the average impervious surface on residential properties in Apex. Through a GIS analysis, the average impervious surface is 2,700 square feet. This unit is a baseline for monthly rates for non-residential properties.
Take a look at the construction permit for your property. The permit will list the impervious surface.
Stormwater, drinking water, sewer, electric and solid waste services are all on the same utility bill. If you do not pay this bill, the Town of Apex may shut off other utilities like drinking water or electricity.
The stormwater utility fee is assessed on all properties within Apex corporate limits regardless of tax status. However, you may appeal your charge if you feel one of the following applies:
Click here to access the online appeal form
The stormwater utility fee is not charged by the amount of rain that falls or property tax value. The fee is based on the amount of runoff potentially created by impervious surface on the property. It is similar to fees paid for water/sewer service, trash collection, or electricity.
Please contact Apex stormwater staff at email@example.com, or call (919) 362-8166 for any further questions you may have on the fee.
Many roads in Apex are owned and maintained by the NC Department of Transportation. Complete their online form to report a pothole on the following roads:
- Apex Barbecue Rd- Center St / Ten Ten Rd- Green Level Church Rd- Highway 55- Highway 64- Hughes St (from Hwy 55/US1 to Hwy 55 near Salem)- Hunter St (Salem St to Hwy 55)- James St (from Hughes St to Tingen Rd)- Jenks Rd- Kelly Rd- Lake Pine Dr
- Laura Duncan Rd- Lufkin Rd- Old Jenks Rd- Olive Chapel Rd- Richardson Rd- Salem St- Schieffelin Rd- Sunset Lake Rd- Tingen Rd- West Chatham Street (from Salem St to Hunter St)
Most neighborhood streets and downtown areas are maintained by the Town of Apex. Report potholes to those streets through this online form.
Call (919) 249-3354 with questions regarding street maintenance
To report a problem (including a clogged storm drain, a misaligned storm drain cover, a missing street sign, a sight distance problem at an intersection, etc.) please complete an online form or call (919) 249-3354
To report a traffic light that is not operating properly, please call the NCDOT at (919) 220-4600.
The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, area light services to most locations inside our town limits. However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.
The Town of Apex also provides electric service to some Cary locations. If you have questions about which utility services the Town provides to your home or business contact the Utilities and Finance Department at (919) 362-8676.
You may complete an online disconnection request or call the Utilities and Finance Department at (919) 362-8676 Monday-Friday, 8 a.m. to 5 p.m. We are unable to disconnect utility services on weekends or holidays.
Report the missed pickup immediately by calling (919) 362-8676. We can usually arrange to have your container emptied the same day or within one business day of your call. Garbage and recycling containers should be placed at the curb the night before your scheduled pickup day. Unfortunately, we are unable to make a second trip to your location when containers are not placed at the curb by 6 a.m. on the pickup day.
A Utility Application must be filled out for each location you wish to have utility services connected to. You can obtain a utility application by submitting an online Utility Application. After that call (919) 362-8676 to request a faxed or mailed Utility Application form. Come to our office and fill out the application Monday-Friday, 8 a.m. to 5 p.m. Our office is located at:
73 Hunter Street
Apex, NC 27502
Utility customers can call Utility Billing/Customer Service at (919) 362-8676, during regular business hours, and speak with a Customer Service Specialist to have their utility account unlocked.
Both vehicle washing and power washing are currently allowed per Town ordinance. If you have a question about the legality of a specific water-using activity, please contact Public Works and Utilities at (919) 249-3354.
Town of Apex water customers are allowed to use irrigation systems 3 days a week. Customers who have odd-numbered addresses may water lawns and landscapes anytime on Tuesday, Thursday and Saturday. Even-numbered addresses may water anytime on Wednesday, Friday and Sunday. Lawn irrigation is not allowed on Mondays.
To deactivate your irrigation system, please complete the Irrigation Deactivation Form found at www.apexnc.org/deactivateirrigation. If you have any questions about this process, please contact Jessica Sloan, Water Resources Program Coordinator, at (919) 372-7478.
A written notice will be issued for a first violation of mandatory Town irrigation rules. Upon additional observation of violations, the violator will be subject to a civil penalty of up to $1,000 per violation per day. To report a violation, contact the Water Resources Department at (919) 372-7478. Water Resources staff will investigate all reports of violations.