PLEASE NOTE: If you report a power outage or other power concern, you may receive a phone call from town staff. We ask that you please be sure to answer this call, as we may need further details about your concern in order to assist you.
Reporting an Outage: 4 Options
Text "OUT" to (919) 372-7475 Apex electric utility customers can report power outages via text message. Customers are auto-enrolled in the system, using the phone number currently listed on their account.
Want to take advantage of this service? Check that the phone number listed on your utility account is current and can receive text messages. View your information and correct any outdated numbers here. Once your phone number is updated in our system, you will be auto-enrolled and can begin texting "OUT" to report.
MOBILE APP Download the Apex Outage app to report outages from your smartphone. Available on the App Store and Google Play. Allows you to receive updates on restoration times.
ONLINE Bookmark this site on your computer or device. Note: When searching your address to report an outage, do not include the street suffix (road, court, street, alley, avenue, etc.)
PHONE When you prefer to dial in to our automated system. Outage line: (919) 372-7475.